• Free kitten treatment
  • aesthetic
  • aesthetic

To find out more about the Milton Keynes Veterinary Group please browse the tabs below. If you need any specific information feel free to contact us on 01908 397777.

FAQ

Do I need to make an appointment?

Yes. Each of our surgeries operates on an appointment only basis, helping us minimise waiting times for clients and their pets. You can make an appointment by calling our team at any of our surgeries. Our computers are linked across all of our sites, allowing us to book your pet in at your preferred location no matter which branch you call.

Walnut Tree Consulting Sessions

01908 397777
Admissions:
Monday to Friday: 7:45am-8:20pm
Appointments:
Monday to Friday: 9:00am-6:30pm
Saturday Surgeries: 9:00am-12:30pm

Stony Stratford Consulting Sessions

01908 563261
Admissions:
Monday-Friday: 9:00am-9:30am
Appointments:
Morning Appointments Monday to Friday: 9:00am-10:30am
Afternoon Appointments Monday to Friday: 2:00pm-6:30pm
Saturday Surgery: 9:30am-12:00pm

Stoke Road Consulting Sessions

01908 372318
Admissions:
Monday to Friday: 8:30am-9:00am
Appointments:
Monday to Friday: 9:00am-6:30pm

Willen Consulting Sessions

01908 669111
Admissions:
Tuesday, Thursday, Friday: 8:30-9:00am
Appointments:
Monday - 09:00-12:00, 2:00-6:30
Tuesday - 09:00-10:30, 2:00-6:30
Wednesday - 09:00-12:00, 2:30-5:00
Thursday - 09:00-10:30, 2:00-6:30
Friday - 09:00-10:30, 2:00-6:30

Whaddon Way Consulting Sessions

01908 274240
Morning Appointments Monday to Friday: 9:00am-10:30am
Afternoon Appointments Monday-Friday: 4:30pm-6:30pm

Why should I register at this practice?

Milton Keynes Veterinary Group offers a range of services across our five surgeries and we aim to give your pet the best support for a long, healthy and happy life. We are constantly updating our products and services, with our focus always on providing professional healthcare to your pet while maintaining high clinical standards.

Milton Keynes Veterinary Group – where pets are family!

What animals does the practice treat?

As a small animal practice, Milton Keynes Veterinary Group treats most family pets – from dogs, cats, rabbits, guinea pigs, ferrets and other small furries, to birds and chickens, tortoises and other reptiles.
If you wish to have a reptile treated, we recommend an appointment with our vet Debbie Kilkenny, and for birds, we recommend and appointment with our vet Doug Brain.

What experience do the veterinary surgeons have?

Milton Keynes Veterinary Group employs a number of qualified veterinary surgeons across our five surgeries. Our vets come from a variety of backgrounds and have a wealth of knowledge across the team. Many of our vets have undertaken post-graduate study and achieved further specialist qualifications, awarded by the veterinary governing body the Royal College of Veterinary Surgeons (RCVS), and continue to develop skills and knowledge with further education courses throughout their career. There is much behind the scenes discussion of complex cases and reviewing of results to combine experiences and knowledge from many members of staff. We believe this has many benefits over a single veterinary surgeon having to make a diagnosis without the varied understanding and opinions of colleagues.

What facilities does the practice have?

Milton Keynes Veterinary Group is a member of the Royal College of Veterinary Surgeons (RCVS) Voluntary Practice Standards Scheme, with our hospital at Walnut Tree achieving Tier Three status as a Small Animal Hospital, the only premises as such in Milton Keynes. We are constantly reviewing and updating our facilities and equipment to maintain our high standards of care, with the recent addition of a new fully customised dental suite, state of the art new ultrasound and digital x-ray facilities. Please click our ‘Services’ tab for more detail of our facilities at our Animal Hospital and branch surgeries.

For more information on the RCVS Practice Standards Scheme, please visit their website

What happens to ill animals out of normal working hours?

At Milton Keynes Veterinary Group, we have teamed up with Vets Now, our local out of hours vets to ensure you have access to the best possible care, whatever the time of day or night. Vets Now operates from our Walnut Tree Hospital, and have full access to all of our facilities. This means that, should your pet need hospitalisation, there is no need to move them once they have settled. If your pet is admitted to our hospital by Milton Keynes Veterinary Group staff, they will be monitored overnight by a fully qualified and dedicated team, giving them round-the-clock care and support.
If you are concerned your pet needs treatment out of hours, Vets Now staff are always available for help and advice as well as appointments at any time. Should you need to contact Vets Now, please call them directly on 01908 509500. As Vets Now are a separate company, they have their own computer system and pricing schedule, which reflects the fully staffed out of hours service, operating throughout the night and weekend.

Is it possible to see the same veterinary surgeon?

Yes. Although we have several veterinary surgeons working for the group, we aim to keep your pet with the same vet where possible, particularly in complex or on-going cases. All of our vets spend time each week at our Walnut Tree Hospital and at our branch surgeries, enabling them to treat your pet every step of the way.

What is the role of the veterinary nurse in the group?

Veterinary Nurses provide expert support and care for animals receiving treatment at Milton Keynes Veterinary Group. Our nurses are valuable members of the team, and are able to perform a range of diagnostic tests, administer medications and ensure the comfort and welfare of our inpatients. In addition, our nursing team run regular clinics from our Walnut Tree Hospital, helping owners maintain the health of their pets. We also have a veterinary nurse based on reception to help with telephone queries and advice when appropriate.
Milton Keynes Veterinary Group employs only fully qualified veterinary nurses to assist the veterinary surgeons and provide the highest level of care to our inpatients.

How expensive is the practice?

This is not an easy question to answer. When comparing veterinary practices you are not always comparing like with like. Veterinary practices can vary in many different ways, some of which are discussed above. It is more expensive to run practices that are equipped to the high standard of RCVS approved Veterinary Hospitals than many other practices. It is also more expensive to employ experienced, qualified staff (veterinary surgeons and nurses) than e.g. trainee nurses. The prices charged by veterinary practices will often reflect the costs in running the standard of service offered. Even something like a neutering procedure may vary from one practice to another. Differences could include the types of anaesthetics and suture materials used, the use of a dedicated operating theatre compared to a room used for multiple functions and the wearing of surgical clothing and sterile gloves. Milton keynes Veterinary Group strives to provide extremely high standards of veterinary care at competitive prices. Some other veterinary clinics may only provide routine care with basic facilities and they may not be able to treat animals with more serious problems or illnesses without referral to specialist centres or other clinics some distance away. This allows them to offer limited services at low prices but we believe that this has considerable disadvantages for pets in the long term. A decent, local medical service unfortunately needs higher funds to exist. We aim to keep our fees at sensible prices to form a compromise between providing a high standard of veterinary care from a well equipped premises and keeping our fees affordable.

How can I pay?

Each time your pet is seen by a veterinary surgeon, you will be charged a consultation fee. We operate a graded system, where an initial consultation fee is charged when you attend for the first time with a new medical condition and fees lessen should you need to return for subsequent follow up appointments.

We accept payment by cash, debit and credit cards. We no longer accept payment by cheque and we are unable to accept American Express.

Ours terms are full payment at the time of treatment.
If you are unable to settle your account following your appointment, please let us know at booking so that we can try and help. Delayed payment will only be accepted with the prior approval of practice management, and any account not paid as agreed will be passed for debt collection.

We will always provide first aid treatment in the case of a true emergency, even if you are unable to pay at the time.

Can I see a specific veterinary surgeon?

Yes, we encourage owners to try to see the same veterinary surgeon so that a professional relationship can form. This helps to maintain continuity in the care of your pet. Although we are a large practice, we try to keep the same veterinary surgeons at the branch surgeries as this helps owners to continue to see the same veterinary surgeon. You are welcome to specify which veterinary surgeon you would like to see when you make the appointment with our receptionists.
All veterinary surgeons spend some time at the main hospital. Below are lists of the main veterinary surgeons who can be seen at our branches:

Stony Stratford

Philip Hanlon
Philip Kilkenny
Rory Burke
Steve Bonthorne

Willen

Debbie Kilkenny
Sonia Moulton
Marina Crockford

Stoke Road

Anja Peter
Andre Cilliers
Amanda Ross
Matt Lloyd

Whaddon Way

Bob Smith
Doug Brain
Andre Cilliers
Carl Jarrett

Can I have a home visit?

Yes, If you would like a home visit, please contact us as early as possible as we need to organise for a veterinary surgeon to be able to attend. Visits are normally carried out in the mornings. It can be expensive to have a home visit due to the call-out fee. Ill animals may need to attend our Hospital to undergo further investigations. It is also not possible to bring a full pharmacy to your house that may mean medications will still need collecting from one of our surgeries. It is therefore preferable in many cases for owners to transport their pets to us. Some taxi companies in Milton Keynes will transport owners with their pets. You will need to ask at the time of booking a taxi.

What should I do in an emergency?

If you are concerned your pet needs emergency treatment during our normal working hours, please phone us and we will advise you what to do. If you are unable to call or think it is best to rush to us, we advise coming straight to our fully equipped Hospital at Walnut Tree, as staff are available all day when our branches may be closed.
Outside of our normal working hours, emergency veterinary care is provided by Vets Now Ltd. As a separate, independent company Vets Now have their own computer system and pricing structure which reflects the fully staffed out of hours service they provide. Working directly from our Walnut Tree Hospital, they have full access to all of our facilities, with the added benefit that, should your pet need to be admitted to the hospital, there is no need to move them once they have settled. If you need to contact Vets Now in an emergency, please call them directly on 01908 509500.
Together, Milton Keynes Veterinary Group and Vets Now Ltd provide a fully staffed, 24hour veterinary service.

Who are Vets Now?

Vets now are a large, independent company, who work with veterinary practices to ensure that 24hours a day your pet has access to a vet when they need it. They employ veterinary surgeons, nurses and receptionists to ensure the practice remains fully staffed around the clock, all year round. The advantage to clients is that there is always staff on site ready to treat emergencies and care for hospitalised patients. The veterinary surgeons are specifically trained to deal with critically ill patients and continue the high level of care that you expect at all times.

Vets Now branches are located all across the United Kingdom, and your local Vets Now Clinic is based at Milton Keynes Veterinary Group’s own Hospital at Walnut Tree. This means your pet has access to the same treatments and facilities available to Milton Keynes Veterinary Group’s own staff, and that, should your pet need hospitalisation, there is no need to move them once they have settled.

As a separate company, Vets Now have their own computer system and pricing schedule, which reflects the fully staffed out of hours service, operating throughout the night and weekend. You will be asked to pay them directly at the time of treatment and staff will always fully explain fees to you. For more information about Vets Now please visit their website www.vets-now.com, or contact the clinic directly on 01908 509500.

How does pet insurance work?

Many insurance providers now offer cover for veterinary fees following injury or illness, giving peace of mind that, should your pet need treatment, you can claim the costs back. There are a wide range of policies available so it is important to choose your policy wisely.
Should you wish to claim on your pet insurance following treatment at Milton Keynes Veterinary Group, please obtain a form from your insurance provider. There are normally two sections on the form, one for the policy holder to complete and one for the veterinary practice. Please fill in as much detail as possible, including your name, address and policy number, the condition you are claiming for and sign the form where indicated. Any missing or incomplete details may result in a delay processing your claim. Hand this in to our reception team at any surgery and we will complete our details, attach a customised invoice (there is no need to include your own receipts unless you are including external costs, e.g. complimentary therapies) and send directly to your insurance provider. Due to the sheer volume of insurance forms we receive, there is typically a two week processing time for insurance claims. Full payment is due at the time of treatment, and the costs reclaimed back to yourself from the insurance company. Direct claims (with the insurance company paying Milton Keynes Veterinary Group directly) will only be accepted with the prior approval of practice management, and you will be responsible for full payment if your claim is refused. Please ensure you are fully familiar with your own insurance policy and terms and conditions before claiming for any treatments to avoid any delays or complications with your claim.
Milton Keynes Veterinary Group do not currently charge for processing insurance claim forms.

Does the group accept work experience placements?

Yes. We accept work experience students from a variety of educational facilities in the area throughout the year. All placements are at our Walnut Tree Hospital and will be supervised by our nursing team. If you are interested in coming to Milton Keynes Veterinary Group for your placement, please let us know with as much notice as possible. Please write in to our Walnut Tree Hospital, marking your letter for the attention of Laura Arrandale, or email us at workexperience@mkvetgroup.co.uk giving as much detail as possible - including your name, age, the dates you require, which school you attend and why you would like to come to us for your placement – and we will get back to you if we can accommodate your request. Unfortunately, due to the high volume of work experience requests, not every applicant is successful.

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