The following terms and conditions apply when doing business with Milton Keynes Veterinary Group:Payment Terms
The practice does not offer an account facility, with all fees being due at the time of treatment. We accept card and cash payments, but not cheques of any type. Products that have not been paid for may only be released at the discretion of a senior member of staff for medical reasons.Direct Insurance Claims
At the discretion of the Practice a claim for direct payment from your insurer may be offered. This facility is only available once it has been authorised by our insurance advisors. Please contact Susie Gartside at Stoke Road Surgery on 01908 372318 with your policy details.Estimates
We will provide you with an itemised estimate of the anticipated costs of treatment for your pet, and will always endeavour to contact you if this estimate is likely to be exceeded. However, there may be circumstances when immediate treatment is required and as such we cannot guarantee the estimate will be the total final cost.Policy of Prescriptions
You may obtain Prescription Only Medicines, Category V (POM-V) from your veterinary surgeon OR ask for a prescription and obtain these medicines for animals under their care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. The general policy of the practice is to reassess an animal requiring repeat prescriptions every three months, but this will vary with individual circumstances. A standard re-examination charge is displayed in practice. You will be informed, on request, the price of any medication that may be dispensed for your animal, and further information on the prices of medicines is available from your veterinary surgeon. In addition, the current prices for the ten POM-V’s most commonly prescribed or supplied, in a typical three month period, are displayed in practice and can be supplied to you on request.Customer Feedback
We look forward to working with you to keep your pet healthy and happy but, if at any time you have concerns or suggestions, please do not hesitate to contact our practice manager, Vickie Boswelll. We actively welcome your feedback and can assure you that any issues raised will be appropriately addressed.Formal Complaints
In the unfortunate event that you wish to raise a formal complaint with Milton Keynes Veterinary Group, we request that a formal letter setting out the grounds of the complaint are sent to the following address: Vickie Boswell, Practice Manager, Milton Keynes Veterinary Group, Fyfield Barrow, Walnut Tree, Milton Keynes, MK7 7AN. Upon receipt of your letter one of our team will investigate the details of your particular case and respond accordingly to you. Although we always endeavour to respond to a complaint within 7 working days of receipt sometimes this is not possible. In such an instance a member of the team will contact you to update you on the progress of your complaint. Milton Keynes Veterinary Group Ltd trading as Milton Keynes Veterinary Group registered in England & Wales under registered number 9534459. The registered office is Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, MK9 2HR.