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Milton Keynes Veterinary Group Coronavirus FAQS

Here is some guidance from our team regarding specific questions that may arise during this current time. If these do not answer your specific question, please contact us on questions@mkvetgroup.co.uk.

Is Milton Keynes Veterinary Group open?

Yes!

We are strictly following the advice set out by the Government and RCVS that initially only permitted veterinary practices to see urgent cases. The guidelines have now been amended in view of the extension to the lockdown period. Based on this advice, Milton Keynes Veterinary Group is now starting to vaccinate animals considered to be at high risk of catching certain infections.

Due to the restrictions and our aim to maintain a safe environment for clients and staff, we are continuing to see urgent cases as priority over vaccinations so have limited availability at this time. We request that owners read the advice regarding vaccinations here and submit an on-line request if appropriate or contact us on questions@mkvetgroup.co.uk. We kindly request for clients not to call the practice at this time regarding vaccinations to keep the phone lines open for urgent cases. We hope that clients appreciate our aim to protect pets and the public during the coronavirus outbreak.

As we are still currently advising clients to only attend our surgery in an essential circumstances and vaccinations of animals considered to be at high risk of catching certain infections, our veterinary surgeons are still available for telephone consultations. This allows us to discuss general advice or more ‘routine’ cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour). Find out more about here.

Please be aware the surgery doors will be locked when you arrive, but signs on the windows will instruct you on how to inform our reception staff know you have arrived.

Can I have a telephone consultation for my pet?

As we are currently advising clients to only attend our surgery in an essential circumstance, our veterinary surgeons are pleased to able to offer our clients telephone consultations. This will allow us to discuss general advice or more 'routine' cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour).

There is a reduced consultation charge for this service of £30, and our Reception team will ask you to make payment at the time of booking. Following the telephone consultation, the veterinary surgeon may ask you to attend the surgery if they feel it is necessary for effective treatment for your pet.

If medication is required, we may prescribe this for your pet based on our telephone discussion under the current temporary guidelines as provided by the Royal College of Veterinary Surgeons (RCVS) due to the current COVID 19 crisis. In normal circumstances, this would not be possible.

If you are concerned about your pet or have any questions, please call our Reception team on 01908 397777 or 01908 563261 and we will be happy to discuss and arrange the best solution for you and your pet. Alternatively you can make a request for a telephone consultation here.

Our Reception team are working hard answering your phone calls, dealing with your appointment requests and getting medication ready, so we may take slightly longer than normal to answer our phones but rest assured we are here to help you and your pet if needed.

What are Milton Keynes Veterinary Group current opening hours?

We plan to keep as many of our surgeries open for as long as possible, however, it may be necessary to adjust our opening hours or close a branch at short notice due to staffing issues.  We apologise if this causes any inconvenience. 

Our current branch opening hours are:

Walnut Tree Hospital - Current Opening Hours
Monday to Friday 8.00am - 7.00pm
Saturday 9.00am - 12.00pm

Stony Stratford - Current Opening Hours
Monday to Friday 9.00am-12.00pm and 2.00pm-6.00pm
Saturday CLOSED

Whaddon Way - Current Opening Hours
Monday to Friday 9.00am-12.00pm, 2.00pm to 3.30pm and 4.30pm to 6.00pm

In order to follow government guidelines regarding COVID-19 on only providing emergency care we have decided to temporarily close our Willen & Stoke Road branches until further notice. We apologise if this causes any inconvenience.

Can I bring my pet in for vaccination?

Vaccinations:

We are strictly following the advice set out by the Government and RCVS that initially only permitted veterinary practices to see urgent cases. The guidelines have now been amended in view of the extension to the lockdown period. Based on this advice, Milton Keynes Veterinary Group is now starting to vaccinate animals considered to be at high risk of catching certain infections. This will currently only include puppy and kitten primary vaccinations and rabbit vaccinations.

Due to the restrictions and our aim to maintain a safe environment for clients and staff, we are continuing to see urgent cases as priority over vaccinations so have limited availability at this time. We request that owners read the advice below and submit an on-line request if appropriate. We hope that clients appreciate our aim to protect pets and the public during the coronavirus outbreak.

PUPPIES:

We are concerned that puppies will have no immunity against potentially fatal illnesses such as Parvovirus. We are therefore keen to start the Primary Course of dog vaccinations to puppies to prevent a future wave of preventable infections. Puppies require 2 vaccination injections spaced 3-4 weeks apart followed by annual boosters.

Please contact us on 01908 397777 or click here to complete an online request to arrange an appointment to start a vaccination course for your puppy. If you make an online request you will be contacted to arrange a date and time. We will contact you prior to your appointment to pay for the puppy vaccination course over the phone to reduce the time spent at the surgery.

KITTENS:

We are concerned that kittens will have no immunity against diseases that can be vaccinated against. We are therefore keen to start the Primary Course of cat vaccinations to kittens to prevent these diseases. Kittens require 2 vaccination injections spaced 3-4 weeks apart followed by annual boosters.

Please contact us on 01908 397777 or click here to complete an online request to arrange an appointment to start a vaccination course for your kitten. If you make an online request you will be contacted to arrange a date and time. We will contact you prior to your appointment to pay for the kitten vaccination course over the phone to reduce the time spent at the surgery.

RABBITS:

Rabbits are at high risk in the warmer months of infections spread by insects such as mosquitos. We strongly recommend rabbits receive an annual vaccination against myxomatosis and Haemorrhagic Viral Disease (HVD). Please click here if you wish to be contacted to arrange an appointment for vaccination.

ADULT DOGS:

Unfortunately, we are currently not able to see adult dogs for their annual boosters. Our current protocol means that not all components of the canine vaccine are given yearly as some diseases have prolonged protection for at least 3 years. However, leptospirosis requires an annual booster or protection is lost. Leptospirosis is spread mainly by urine of rats and cattle and the infection is usually caught through contact with contaminated water. We are currently advising that dogs are kept away from lakes, canals, rivers, etc if their vaccination is overdue to reduce the risk of catching leptospirosis. We will take measures to ensure dogs are fully protected against leptospirosis once we are in a position to restart booster vaccinations with no additional cost for top-up 2nd injections.

Please click here if you wish to be contacted when we are able to offer dog booster vaccinations.

ADULT CATS:

We usually recommend annual vaccination boosters for cats against cat flu, enteritis and feline leukaemia. We have been advised that cats should be protected even if they go a few months over their annual booster date. Any cats that go significantly over the year when we are able to arrange a vaccination booster will be given 2nd top-up vaccinations at no additional charge.

Please click here if you wish to be contacted when we are able to offer cat booster vaccinations.

What happens when I arrive at the surgery?

The door will be locked when you arrive at the surgery, but there are signs displaying either a telephone number to call or details on how to alert staff you have arrived. Depending on why you are visiting us, our reception team will then advise you what to do next.

Can I bring someone with me to my appointment?

We ask that during this time only one person attends the surgery with a pet. Other members of the family can wait in the car or outside if they wish to come along or to help your pet stay calm for the journey.

Can I still collect food?

You can still order and collect food from your local branch. We ask that you call us beforehand so we can get your food ready for you, and ask that you pay in advance over the phone. This means when you arrive our reception team can simply hand out your food without you needing to enter the building or handle the card machine. We are unable to accept cash payments at this time. We have no sign that there will be any difficulty sourcing your pet’s foods so there is no need to order more than you normally would. There may be limits placed on quantities being requested if people start to stock pile.

Can I order repeat prescriptions?

For pets on repeat prescriptions, we will of course continue to provide medication. We ask that you call the surgery as you normally would to order your medication, and our 48hour dispensing policy still applies. We will ask you to pay for your medication in advance over the phone so when you arrive our reception team can simply hand out your products without you needing to enter the building or handle the card machine. We are unable to accept cash payments at this time.

Our normal policy is that your pet is seen every three months. During this time, in the majority of cases, we are happy to extend this period for a short time if your pet is stable. The veterinary surgeon may call you to discuss your pet’s condition and medication, but where possible we will dispense where we can.

Please allow us 5 working days notice if your pet needs a repeat prescription and postage is required.

Can I bring my pet in for a repeat prescription check?

We normally advise 3 monthly repeat prescription reviews for pets on ongoing medication. We appreciate that owners are worried that they cannot attend for their pet's check up during this current crisis, therefore we are pleased to offer a phone consultation at a reduced price of £25. We are advising a repeat prescription telephone consultation to all pets who have not been seen in the last 6 months.

Can my medication be posted to me?

Currently we are asking where possible for clients or relatives to collect medication from one of our surgeries. If you are concerned about collecting your pet’s medication or food then please speak to our staff and we will work out a plan to suit your situation.

From Monday 30th March, we are able to arrange postage for medications for our clients when requested. We will be using Royal Mail ‘Drop and Go’ service to enable us to safely post your pets medication when necessary to help safeguard our staff from long waiting lines in the Post Office. This will be an additional charge except for postage of flea and worming products for our Healthy Pet Care clients.

Please allow us 5 working days notice if your pet needs a repeat prescription and postage is required.

Can I pay with cash?

We have made the decision to only handle card payments at this time to help minimise contact where possible. We may ask you to pay over the phone when you order food or medication before you come in to collect to make your visit to the surgery as quick as possible.

Can I bring my pet in to see the nurses?

Our nurses are currently seeing urgent post-operative checks and second vaccinations only. We ask clients to be understanding that during this time we will not be able to book in for routine nail clipping etc with our nurses. We hope to return to normal service as soon as possible and have a variety of nurse clinics times available, so should be able to book your pet in as soon as possible once the restrictions are relaxed. If you are concerned your pet is in any pain or discomfort, please contact the surgery to discuss.

I am on Healthy Pet Care, can I collect six months of flea and worming products?

There is no need to ‘stock up’ on your pets preventative health care, particularly for those clients on our Healthy Pet Care scheme. We dispense products in three month increments, so you should be covered with your normal collection schedule. No one knows how long the COVID-19 measures will be in place, but we will hopefully be able to post these products to you should the situation continue for a prolonged period of time.

I am self-isolating but my pet needs treatment, what can I do?

If you are self-isolating, or have a cough or fever we ask that you please do not come to the surgery under any circumstances, but rather have a nominated person (residing at a different address) come and collect medication or bring your pet in for you.
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