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Milton Keynes Veterinary Group Coronavirus FAQS

Here is some guidance from our team regarding specific questions that may arise during this current time. If these do not answer your specific question, please contact us on questions@mkvetgroup.co.uk.

Is Milton Keynes Veterinary Group open?

Yes!

We are strictly following the advice set out by the Government and RCVS that initially only permitted veterinary practices to see urgent cases. The guidelines have now been amended in view of the extension to the lockdown period. Based on this advice, Milton Keynes Veterinary Group is now starting to vaccinate animals considered to be at high risk of catching certain infections.

Due to the restrictions and our aim to maintain a safe environment for clients and staff, we are continuing to see urgent cases as priority over vaccinations so have limited availability at this time. We request that owners read the advice regarding vaccinations here and submit an on-line request if appropriate or contact us on questions@mkvetgroup.co.uk. We kindly request for clients not to call the practice at this time regarding vaccinations to keep the phone lines open for urgent cases. We hope that clients appreciate our aim to protect pets and the public during the coronavirus outbreak.

As we are still currently advising clients to only attend our surgery in an essential circumstances and vaccinations of animals considered to be at high risk of catching certain infections, our veterinary surgeons are still available for telephone consultations. This allows us to discuss general advice or more ‘routine’ cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour). Find out more about here.

Please be aware the surgery doors will be locked when you arrive, but signs on the windows will instruct you on how to inform our reception staff know you have arrived.

Can I have a telephone consultation for my pet?

As we are currently advising clients to only attend our surgery in an essential circumstance, our veterinary surgeons are pleased to able to offer our clients telephone consultations. This will allow us to discuss general advice or more 'routine' cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour).

There is a reduced consultation charge for this service of £30, and our Reception team will ask you to make payment at the time of booking. Following the telephone consultation, the veterinary surgeon may ask you to attend the surgery if they feel it is necessary for effective treatment for your pet.

If medication is required, we may prescribe this for your pet based on our telephone discussion under the current temporary guidelines as provided by the Royal College of Veterinary Surgeons (RCVS) due to the current COVID 19 crisis. In normal circumstances, this would not be possible.

If you are concerned about your pet or have any questions, please call our Reception team on 01908 397777 or 01908 563261 and we will be happy to discuss and arrange the best solution for you and your pet. Alternatively you can make a request for a telephone consultation here.

Our Reception team are working hard answering your phone calls, dealing with your appointment requests and getting medication ready, so we may take slightly longer than normal to answer our phones but rest assured we are here to help you and your pet if needed.

What are Milton Keynes Veterinary Group current opening hours?

Our current branch opening hours are:

Walnut Tree Hospital - Current Opening Hours
Monday to Friday 8.00am - 7.00pm
Saturday 9.00am - 12.00pm

Stony Stratford - Current Opening Hours
Monday to Friday 9.00am-6.30pm
Saturday CLOSED

Whaddon Way - Current Opening Hours
Monday to Friday: 9.00am – 12.00pm, 2.00pm – 6:30pm

Willen - Current Opening Hours
Monday to Friday: 9.00am – 12.00pm, 2.00pm – 6:30pm
Please be aware that our Willen branch may be closed between 10.30am and 2pm on Tuesdays, Thursdays and Fridays for operating.
Our Puppy Parties are postponed at this current time.

Stoke Road - Current Opening Hours
Monday to Friday 9.00am to 12.00pm, 2.00pm to 6.30pm

Can I bring my pet in for vaccination?

Vaccinations:
During the last few weeks our reception team have been working their way through our vaccinations as a priority, and we saw an astonishing 1,014 vaccinations in July. We are currently booking in pets who were due their vaccinations in June, and with longer consulting sessions at our branches now available we hope to get fully up to date over the coming weeks. Please visit our vaccination page here if you are concerned about your pet, but please be assured we are working our hardest to get everyone booked in as soon as possible.
We are also working our way through our neutering waiting list, with dedicated neutering days at our Stoke Road branch to help us work our way through the list as soon as possible. Please click here to request you are added to the waiting list.

What happens when I arrive at the surgery?

We have been working hard to make our surgeries a safe place for clients to attend with their pets and will be allowing clients back into our surgeries. We are extremely grateful to all our clients for your understanding and support in the recent months when we have had to separate you from your pets whilst we look after them.
As with other services, we must continue to put your and our team’s safety first. This means there are various important procedures we are implementing across our surgeries.
  • ONE PERSON ONLY TO ATTEND THE SURGERY WITH YOUR PET.
    • If more than one person needs to accompany your pet(s), then we kindly ask that you all wait outside of the surgery. Your vet or nurse will see you outside, and may still need to bring your pet into the building without you to keep numbers restricted (some exceptions may be allowed depending on circumstances, please discuss with us when booking your appointment)

  • PLEASE WEAR A FACE COVERING WHILST VISITING OUR SURGERIES.
    • Your face covering does not need to be a surgical mask, a fabric face covering is acceptable. If you cannot wear a face covering due to medical reasons please let us know when booking your appointment

  • PLEASE MAKE USE OF THE HAND SANITSERS WHEN ENTERING AND LEAVING THE SURGERY

  • PLEASE MAINTAIN SOCIAL DISTANCING AT ALL TIMES
    • A member of our team will need to hold your pet whilst they are treated to ensure we keep a distance of more than one metre. You will be asked to wait outside the consulting room during this time

  • PLEASE ORDER AND PAY FOR REPEAT PRESCRIPTIONS AND FOOD BEFORE COMING TO COLLECT.
    • When collecting orders please wait outside the building and telephone the surgery to let reception know you have arrived. Our team will being your items outside to keep numbers to a minimum inside the surgery

  • MANY ITEMS MAY BE POSTED TO YOU.
    • We are happy to continue to post your non-urgent medication directly to reduce the numbers of people needing to attend the surgery. Our current prices for posting are: Royal Mail 1st Class £4.20, Royal Mail Special Delivery (for controlled items) £8.50

  • WE ARE CURRENTLY ONLY ACCEPTING CARD PAYMENTS.
    • To reduce the risk of spreading Coronavirus, we are unable to accept cash or cheque payments at this time

Our absolute priority if the health and safety of our team, clients and patients and we will take all steps we possibly can to continue to provide the best possible care for your pets.

Can I bring someone with me to my appointment?

We ask that during this time only one person attends the surgery with a pet. Other members of the family can wait in the car or outside if they wish to come along or to help your pet stay calm for the journey.

Can I order repeat prescriptions and food?

For pets on repeat prescriptions or require repeat food orders, we will of course continue to provide during this current pandemic.
Please either complete the online request form or call the surgery you normally attend to request your pet's medication or food. Please be advised we have a 48 hour dispensing policy.
If you place your order by the online form, we may contact your to ask you to pay for your medication in advance over the phone so when you arrive our reception team can simply hand out your products without you needing to enter the building or handle the card machine. We are unable to accept cash payments at this time.
Our normal policy is that your pet is seen every three months. During this time, in the majority of cases, we are happy to extend this period for a short time if your pet is stable. The veterinary surgeon may call you to discuss your pet’s condition and medication, but where possible we will dispense where we can.
Please allow 48 hours for a veterinary surgeon to authorise a prescription only medicine. Please also allow 2-3 days before collecting food as we may need to order it from our supplier.
Please allow us 5 working days notice if your pet needs a repeat prescription and postage is required.

Can I bring my pet in for a repeat prescription check?

We normally advise 3 monthly repeat prescription reviews for pets on ongoing medication. We appreciate that owners are worried that they cannot attend for their pet's check up during this current crisis, therefore we are pleased to offer a phone consultation at a reduced price of £25. We are advising a repeat prescription telephone consultation to all pets who have not been seen in the last 6 months.

Can my medication be posted to me?

Currently we are asking where possible for clients or relatives to collect medication from one of our surgeries. If you are concerned about collecting your pet’s medication or food then please speak to our staff and we will work out a plan to suit your situation.

Please allow us 5 working days notice if your pet needs a repeat prescription and postage is required.

Can I pay with cash?

We have made the decision to only handle card payments at this time to help minimise contact where possible. We may ask you to pay over the phone when you order food or medication before you come in to collect to make your visit to the surgery as quick as possible.

Can I bring my pet in to see the nurses?

Our nurses are currently seeing urgent post-operative checks and second vaccinations only. We ask clients to be understanding that during this time we will not be able to book in for routine nail clipping etc with our nurses. We hope to return to normal service as soon as possible and have a variety of nurse clinics times available, so should be able to book your pet in as soon as possible once the restrictions are relaxed. If you are concerned your pet is in any pain or discomfort, please contact the surgery to discuss.

I am on Healthy Pet Care, can I collect six months of flea and worming products?

There is no need to ‘stock up’ on your pets preventative health care, particularly for those clients on our Healthy Pet Care scheme. We dispense products in three month increments, so you should be covered with your normal collection schedule. No one knows how long the COVID-19 measures will be in place, but we will hopefully be able to post these products to you should the situation continue for a prolonged period of time.

I am self-isolating but my pet needs treatment, what can I do?

If you are self-isolating, or have a cough or fever we ask that you please do not come to the surgery under any circumstances, but rather have a nominated person (residing at a different address) come and collect medication or bring your pet in for you.
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