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Milton Keynes Veterinary Group Coronavirus FAQS

Here is some guidance from our team regarding specific questions that may arise during this current time. If these do not answer your specific question, please contact us on questions@mkvetgroup.co.uk.

Is Milton Keynes Veterinary Group open?

Yes!

However, in order to follow Government guidelines and do our part to reduce the spread of COVID-19 we are moving to emergency services only. This means we will be open for emergencies and food and medication collection, but will not be booking any routine appointments or operations at any of our surgeries. You can still call and speak to your local surgery, and we are still here if you need us for any emergency or urgent treatment.

The surgery doors will be locked when you arrive, but signs on the windows will instruct you onhow to inform our reception staff know you have arrived.

What are Milton Keynes Veterinary Group current opening hours?

We plan to keep as many of our surgeries open for as long as possible, however, it may be necessary to adjust our opening hours or close a branch at short notice due to staffing issues.  We apologise if this causes any inconvenience. 

Our current branch opening hours are:

Walnut Tree Hospital - Normal Opening Hours
Monday to Friday 8.00am - 7.00pm
Saturday 9.00am - 1.00pm

Stony Stratford - Normal Opening Hours
Monday to Friday 9.00am - 6.30pm
Saturday CLOSED

In order to follow government guidelines regarding COVID-19 on only providing emergency care we have decided to temporarily close our Whaddon Way, Willen & Stoke Road branches until further notice. We apologise if this causes any inconvenience.

What happens when I arrive at the surgery?

The door will be locked when you arrive at the surgery, but there are signs displaying either a telephone number to call or details on how to alert staff you have arrived. Depending on why you are visiting us, our reception team will then advise you what to do next.

Can I bring someone with me to my appointment?

We ask that during this time only one person attends the surgery with a pet. Other members of the family can wait in the car or outside if they wish to come along or to help your pet stay calm for the journey.

Can I still collect food?

You can still order and collect food from your local branch. We ask that you call us beforehand so we can get your food ready for you, and ask that you pay in advance over the phone. This means when you arrive our reception team can simply hand out your food without you needing to enter the building or handle the card machine. We are unable to accept cash payments at this time. We have no sign that there will be any difficulty sourcing your pet’s foods so there is no need to order more than you normally would. There may be limits placed on quantities being requested if people start to stock pile.

Can I order repeat prescriptions?

For pets on repeat prescriptions, we will of course continue to provide medication. We ask that you call the surgery as you normally would to order your medication, and our 48hour dispensing policy still applies. We will ask you to pay for your medication in advance over the phone so when you arrive our reception team can simply hand out your products without you needing to enter the building or handle the card machine. We are unable to accept cash payments at this time.

Our normal policy is that your pet is seen every three months. During this time, in the majority of cases, we are happy to extend this period for a short time if your pet is stable. The veterinary surgeon may call you to discuss your pet’s condition and medication, but where possible we will dispense where we can.

Can my medication be posted to me?

Currently we are asking where possible for clients or relatives to collect medication from one of our surgeries. If you are concerned about collecting your pet’s medication or food then please speak to our staff and we will work out a plan to suit your situation.

From Monday 30th March, we are able to arrange postage for medications for our clients when requested. We will be using Royal Mail ‘Drop and Go’ service to enable us to safely post your pets medication when necessary to help safeguard our staff from long waiting lines in the Post Office. This will be an additional charge except for postage of flea and worming products for our Healthy Pet Care clients. Please keep an eye on our website and social media pages for updates.

Can I pay with cash?

We have made the decision to only handle card payments at this time to help minimise contact where possible. We may ask you to pay over the phone when you order food or medication before you come in to collect to make your visit to the surgery as quick as possible.

Can I bring my pet in for vaccination?

We are currently advising clients to delay booking their pets for any routine treatment, and this includes vaccination appointments. We hope to return to normal service as soon as possible, and will let our clients know as soon as possible when they can book in. We hope to only be delaying vaccinations by a few weeks. In the majority of cases, your pet’s vaccination can be safely extended by up to three months, but there are some exceptions. If you are concerned about your pet’s vaccination status please contact the surgery to discuss.

Can I bring my pet in to see the nurses?

Our nurses are currently seeing urgent post-operative checks and second vaccinations only. We ask clients to be understanding that during this time we will not be able to book in for routine nail clipping etc with our nurses. We hope to return to normal service as soon as possible and have a variety of nurse clinics times available, so should be able to book your pet in as soon as possible once the restrictions are relaxed. If you are concerned your pet is in any pain or discomfort, please contact the surgery to discuss.

I am on Healthy Pet Care, can I collect six months of flea and worming products?

There is no need to ‘stock up’ on your pets preventative health care, particularly for those clients on our Healthy Pet Care scheme. We dispense products in three month increments, so you should be covered with your normal collection schedule. No one knows how long the COVID-19 measures will be in place, but we will hopefully be able to post these products to you should the situation continue for a prolonged period of time.

I am self-isolating but my pet needs treatment, what can I do?

If you are self-isolating, or have a cough or fever we ask that you please do not come to the surgery under any circumstances, but rather have a nominated person (residing at a different address) come and collect medication or bring your pet in for you.
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