• Free kitten treatment
  • aesthetic
  • aesthetic
  • Free kitten treatment
  • aesthetic
  • aesthetic
TERMS AND CONDITIONS
Risk Assessment for Prevention of Coronavirus Infection at Milton Keynes Veterinary Group

The following terms and conditions apply when doing business with Milton Keynes Veterinary Group:

Payment Terms

The practice does not offer an account facility, with all fees being due at the time of treatment. We accept card and cash payments, but not cheques of any type. Products that have not been paid for may only be released at the discretion of a senior member of staff for medical reasons.

Four weeks free insurance

The four-week free insurance is available on request. Its the client’s responsibility to request insurance cover at the time of the first visit. Milton keynes Veterinary group won’t be liable for any medical expenses that might be incurred due to lack of insurance cover.

Direct Insurance Claims

At the discretion of the Practice a claim for direct payment from your insurer may be offered. This facility is only available once it has been authorised by our insurance advisors. Please contact Susie Gartside at Stoke Road Surgery on 01908 372318 with your policy details.

Estimates

We will provide you with an itemised estimate of the anticipated costs of treatment for your pet, and will always endeavour to contact you if this estimate is likely to be exceeded. However, there may be circumstances when immediate treatment is required and as such we cannot guarantee the estimate will be the total final cost.

Policy of Prescriptions

You may obtain Prescription Only Medicines, Category V (POM-V) from your veterinary surgeon OR ask for a prescription and obtain these medicines for animals under their care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. The general policy of the practice is to reassess an animal requiring repeat prescriptions every three months, but this will vary with individual circumstances. A standard re-examination charge is displayed in practice. You will be informed, on request, the price of any medication that may be dispensed for your animal, and further information on the prices of medicines is available from your veterinary surgeon. In addition, the current prices for the ten POM-V’s most commonly prescribed or supplied, in a typical three month period, are displayed in practice and can be supplied to you on request.

Customer Feedback

We look forward to working with you to keep your pet healthy and happy but, if at any time you have concerns or suggestions, please do not hesitate to contact our practice manager, Vickie Boswelll. We actively welcome your feedback and can assure you that any issues raised will be appropriately addressed.

Formal Complaints

In the unfortunate event that you wish to raise a formal complaint with Milton Keynes Veterinary Group, we request that a formal letter setting out the grounds of the complaint are sent to the following address: Vickie Boswell, Practice Manager, Milton Keynes Veterinary Group, Fyfield Barrow, Walnut Tree, Milton Keynes, MK7 7AN. Upon receipt of your letter one of our team will investigate the details of your particular case and respond accordingly to you. Although we always endeavour to respond to a complaint within 7 working days of receipt sometimes this is not possible. In such an instance a member of the team will contact you to update you on the progress of your complaint. Milton Keynes Veterinary Group Ltd trading as Milton Keynes Veterinary Group registered in England & Wales under registered number 9534459. The registered office is Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, MK9 2HR.


Risk Assessment for Prevention of Coronavirus Infection at Milton Keynes Veterinary Group

For full details of hazards and precautions please click here

No member of staff is to come into work if they have coronavirus symptoms or have been in contact with anyone required to self-isolate as per Government guidelines.

Any member of staff who is pregnant, or has been advised to shield at home must inform management and must not attend work premises.

Hand sanitiser is to be used immediately on entering or exiting the building.

No food or drink is to be shared.

All work stations should be cleaned before use and at the end of a shift before use by a different member of staff.

Only urgent cases or those deemed to present a risk to animal welfare are to be seen at this time. Therefore most cases will be triaged by vet phone calls to determine if they can be managed remotely or require attendance at the surgery. Those attending the surgery will be asked if they have Coronavirus symptoms or are self-isolating. If they are they should make arrangements for someone else to bring their pet in.

Home visits will not be authorised at this time.

No clients are permitted into the building.

In those cases where medication is prescribed without the animal being seen, or where a repeat prescription is requested the medication will be posted out to reduce footfall at the Practice. Where this is not feasible (i.e. medication which requires refridgeration or where the animal requires immediate treatment) the medication will be processed and the client called when it is ready for collection. The medication will then be taken outside to the client on their arrival maintaining social distancing.

On arrival at the surgery clients should call the practice and wait in the car.

Consultations with the vet will take place outdoors whilst maintaining a distance of 2m or by telephone. The animal will be taken indoors for examination and returned to the client outside along with any medication required. Payment will be taken by card over the telephone.

Regular hand-washing with appropriate cleansers should take place especially after handling an animal, the cage or lead of an animal or touching other surfaces such as the keypad to enter the building.

Coughs and sneezes should be caught in a tissue which is binned into clinical waste bins and hand washing should be carried out.

Frequently touched surfaces (door handles, entry keypads, telephones and keyboards) are subject to a regular cleaning regime. In addition if a vet moves from one room to another they should make sure that the surfaces are cleaned thoroughly before starting work.

Social distancing of 2m is maintained wherever possible between admin and reception staff. However due to the nature of clinical work it is not practical for a nurse holding an animal for the vet to examine to maintain social distancing. Wherever possible nurses will be assigned to one area to minimise close contact between multiple members of staff.

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