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Milton Keynes Veterinary Group Coronavirus Services Updates

Update from Milton Keynes Veterinary Group – 5th November 2020

With the recent announcement of new lockdown measures coming in to force on Thursday 5th November, we understand you may be concerned about your pet and any existing bookings with us. Taking on board the latest guidelines from the BVA and RCVS, Milton Keynes Veterinary Group will be adopting some small but crucial changes in the way we work. Please be assured we are still here for you and your pet, it does not need to be an emergency for you to contact us.
  • All existing bookings will be honoured
    If you have an appointment at any of our branch surgeries please be assured this will go ahead as planned. It is still crucial to maintain the social distancing and hand sanitising procedures we already have in place, and if you do feel unwell or show any symptoms of COVID-19 it is important you let us know and either rearrange your booking, or make suitable arrangements for your pet to attend. If you would prefer to rearrange your appointment, please contact our reception team and we will be happy to arrange this for you.

  • You can book appointments with us as normal
    If your pet is unwell or injured you can book in with us as normal. Previous measures included the need to triage your pet before they could be booked with telephone consultations, but we aim to book you in as ‘normally’ as possible. You can use the online appointment request form here.

  • Telephone consultations
    We are happy to offer a telephone consultation in the first instance if you would prefer. Our veterinary surgeon will discuss your pet’s condition with you and may be able to offer advice or dispense medication without the need for you to visit the surgery. Please ask our receptionists for more information or use the appointment request form here.

  • You may be advised to delay your pet’s vaccination
    If your adult dog or cat is due their routine yearly vaccination, we may ask that you delay this until after this four week lockdown. Your pets vaccination will continue to provide cover for at least three months past the due date, please check our vaccination information here if you are concerned.

  • Primary vaccination courses can be booked
    If your puppy, kitten, or rabbit is due their first vaccination or their booster at one year old, we can get you booked in as normal. We are still asking clients to attend our branch surgeries to keep the hospital at Walnut Tree free for emergencies, and really appreciate your understanding and flexibility when it comes to booking in.

  • Routine neutering is still going ahead
    We are happy to book your pet in to be neutered at our branch surgeries, please contact our reception team if you would like to make an appointment or use the appointment request form here.

  • Medication can be posted to you
    We are happy to post your medication to you if you would prefer not to visit the surgery. This is by Royal Mail First Class service and will be sent daily. There is a small additional charge of £4.20 for routine medication, or £8.50 for Special Delivery (e..g. controlled drugs). You can use our online repeat prescription ordering service here to order medication or food for your pet.
We appreciate the understanding and patience our clients continue to show us throughout this ever changing situation and are so grateful to our team for continuing to provide the very best care we can.

Our absolute priority iS the health and safety of our team, clients and patients and we will continue to take all steps we possibly can to continue to provide the best possible care for your pets.

  • ONE PERSON ONLY TO ATTEND THE SURGERY WITH YOUR PET.
    If more than one person needs to accompany your pet(s), then we kindly ask that you all wait outside of the surgery. Your vet or nurse will see you outside, and may still need to bring your pet into the building without you to keep numbers restricted (some exceptions may be allowed depending on circumstances, please discuss with us when booking your appointment)

  • PLEASE WEAR A FACE COVERING WHILST VISITING OUR SURGERIES.
    Your face covering does not need to be a surgical mask, a fabric face covering is acceptable. If you cannot wear a face covering due to medical reasons please let us know when booking your appointment

  • PLEASE MAKE USE OF THE HAND SANITSERS WHEN ENTERING AND LEAVING THE SURGERY

  • PLEASE MAINTAIN SOCIAL DISTANCING AT ALL TIMES
    A member of our team will need to hold your pet whilst they are treated to ensure we keep a distance of more than one metre. You will be asked to wait outside the consulting room during this time

  • PLEASE ORDER AND PAY FOR REPEAT PRESCRIPTIONS AND FOOD BEFORE COMING TO COLLECT.
    When collecting orders please wait outside the building and telephone the surgery to let reception know you have arrived. Our team will being your items outside to keep numbers to a minimum inside the surgery

  • WE ARE CURRENTLY ONLY ACCEPTING CARD PAYMENTS.
    To reduce the risk of spreading Coronavirus, we are unable to accept cash or cheque payments at this time

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