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Milton Keynes Veterinary Group Coronavirus Services Updates

Updated on 15.06.2020

Milton Keynes Veterinary Group has remained open throughout the Coronavirus pandemic and has strictly followed guidelines from the Government and RCVS. This meant that we were initially only able to provide emergency treatment for pets. As the situation has improved, we have been able to gradually increase the services we offer.

The current guidelines mean that we must comply with Social Distancing measures to ensure we reduce the risk of Coronavirus spreading. At present, clients are not permitted to hold their pets whilst they are being examined, and this means some of our team are having to undertake multiple roles such as nursing, holding animals for the vets and performing reception duties.

Due to the additional measures in place, we have a reduced number of consultation appointments available. Please telephone one of our open surgeries if you need an appointment for your pet.

Alternatively, we are offering telephone consultations with a veterinary surgeon. Current RCVS regulations have been temporarily relaxed due to the Covid-19 situation to permit veterinary surgeons to remotely treat your pets. As with doctor’s surgeries, we are currently triaging many requests to determine whether an animal needs to be seen in a consultation at one of our surgeries, or whether a phone consultation is appropriate initially. Telephone consultations allow us to discuss general advice or less serious cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour). Find out more about telephone consultations here.

During this exceptional time, we have made difficult decisions meaning many of our branch surgeries have been closed. We are pleased that we are now working from our Walnut Tree Hospital, as well as from our Whaddon Way, Willen and Stony Stratford branch surgeries. We hope to open our remaining branch surgery over the coming weeks and months. Please see here for temporary opening hours and other FAQ.

We are keeping a waiting list for clients with pets who are due vaccinations, neutering or other non-critical operations, ready for us to contact you when we are in a position to book you in. Please click here for more information.

In the coming weeks we will start to allow clients to come back into our buildings. However, at present if you do need to attend the practice, please telephone the surgery from outside using the number displayed on the surgery doors to let us know you have arrived. Please be aware that the receptionists may be busy and may not be able to answer the call immediately. At Walnut Tree, please call our reception team from the car park when you arrive (you can find the number on the front door). Please wait with your pet in your car and our team will come to you to collect them when we are ready. Unfortunately, we are currently unable to allow clients to enter our premises.

If you are collecting medication or food from Walnut Tree, then please telephone 07561648768 on arrival at the surgery to speak to a member of our team, who will bring your items outside for collection. This phone number is also displayed on the Hospital windows. If you are collecting medication or food from a branch surgery, please telephone the number displayed on the surgery doors. Food and medication should be ordered and paid for before collecting. To reduce the number of clients attending the surgery, many items can be posted for a small fee to cover costs.

If anyone in your household is self-isolating, has a cough, fever, or loss of sense of taste or smell we ask that you DO NOT come to the surgery, but instead have a friend or family member residing at a different address to come and collect medication or bring your pet in for you.

If you have any specific questions regarding your pet’s care during this time please email us on questions@mkvetgroup.co.uk. We ask that you please email any non-urgent questions to keep the phone lines open for emergencies. Please use the link our website to order repeat prescriptions and food for your pet. If you do need to speak to us urgently, please phone the surgery, but please be understanding that our reception team are under huge pressure at this time so may take slightly longer than normal to answer your call.

Our absolute priority is the health and safety of our team, clients and patients and we will take all steps we possibly can to continue to provide the best possible care for your pets.

We would like to take this opportunity to thank you for your support and understanding. Please rest assured are still here for you!

Milton Keynes Veterinary Group Team
Free postage for flea and worming products for our Healthy Pet Care Clients
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