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Milton Keynes Veterinary Group Coronavirus Services Updates

Updated on 03.04.2020

Our team at Milton Keynes Veterinary Group are still here to help, however in line with new guidance from the British Veterinary Association we have made some important changes to our normal consulting process. We are currently advising clients to only attend our surgery in an essential circumstance, but our veterinary surgeons are pleased to be able to offer telephone consultations. This will allow us to discuss general advice or more ‘routine’ cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour). Find out more about here.

During this exceptional time, we have made the decision to concentrate our efforts at our Walnut Tree Hospital and Stony Stratford branch, and have closed our other branches for the time being. Please see here for temporary opening hours and other FAQ.

We are keeping a waiting list for clients with pets who are due vaccinations, neutering or other non-critical operations, ready for us to contact you when we are in a position to book you in. Please click here for more information.

If you do need to attend the practice, please call our reception team from the car park when you arrive (you can find the number on the front door). Please wait with your pet in the car and our team will come to you to collect them when we are ready. Unfortunately we are unable to allow clients to enter our premises at this current time.

If anyone in your household is self-isolating, has a cough or fever, we ask that you do not come to the surgery, but instead have a friend or family member residing at a different address to come and collect medication or bring your pet in for you.

If you have any specific questions regarding your pet’s care during this time please email us on questions@mkvetgroup.co.uk. We ask that you please email any non-urgent questions, this will keep the phone lines open for emergencies. Please use the link our website to order repeat prescriptions and food for your pet. If you do need to speak to us urgently, please phone the surgery, but please be understanding that our reception team are under huge pressure at this time so may take slightly longer than normal to answer your call.

Our absolute priority is the health and safety of our staff, clients and patients and we will take all steps we possibly can to continue to provide the best possible care for your pets.

We would like to take this opportunity to thank you for your support and understanding. Please rest assured are still here for you!

Milton Keynes Veterinary Group Team
HEALTHY PET CARE SCHEME
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