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Milton Keynes Veterinary Group Coronavirus Services Updates

Updated on 21.04.2020

We are strictly following the advice set out by the Government and RCVS that initially only permitted veterinary practices to see urgent cases. The guidelines have now been amended in view of the extension to the lockdown period. Based on this advice, Milton Keynes Veterinary Group is now starting to vaccinate animals considered to be at high risk of catching certain infections. This will currently only include puppy and kitten primary vaccinations and rabbit vaccinations.

Due to the restrictions and our aim to maintain a safe environment for clients and staff, we are continuing to see urgent cases as priority over vaccinations so have limited availability at this time. We request that owners read the advice regarding vaccinations here and submit an on-line request if appropriate or contact us on questions@mkvetgroup.co.uk. You can book an appointment for kitten and puppy primary vaccination courses and rabbit vaccinations by calling us on 01908 397777 or making an online request on the link above. We hope that clients appreciate our aim to protect pets and the public during the coronavirus outbreak.

As we are still currently advising clients to only attend our surgery in an essential circumstances and vaccinations of animals considered to be at high risk of catching certain infections, our veterinary surgeons are still available for telephone consultations. This allows us to discuss general advice or more ‘routine’ cases that we would, under normal circumstances, advise attend the surgery, but that do not require urgent or immediate treatment (for example, if a lump appears, if your pet is limping or they seem off colour). Find out more about here.

During this exceptional time, we have made the decision to concentrate our efforts at our Walnut Tree Hospital and Stony Stratford branch, and have closed our other branches for the time being. Please see here for temporary opening hours and other FAQ.

We are keeping a waiting list for clients with pets who are due vaccinations, neutering or other non-critical operations, ready for us to contact you when we are in a position to book you in. Please click here for more information.

If you do need to attend the practice, please call our reception team from the car park when you arrive (you can find the number on the front door). Please wait with your pet in the car and our team will come to you to collect them when we are ready. Unfortunately we are unable to allow clients to enter our premises at this current time.

If anyone in your household is self-isolating, has a cough or fever, we ask that you do not come to the surgery, but instead have a friend or family member residing at a different address to come and collect medication or bring your pet in for you.

If you have any specific questions regarding your pet’s care during this time please email us on questions@mkvetgroup.co.uk. We ask that you please email any non-urgent questions, this will keep the phone lines open for emergencies. Please use the link our website to order repeat prescriptions and food for your pet. If you do need to speak to us urgently, please phone the surgery, but please be understanding that our reception team are under huge pressure at this time so may take slightly longer than normal to answer your call.

Our absolute priority is the health and safety of our staff, clients and patients and we will take all steps we possibly can to continue to provide the best possible care for your pets.

We would like to take this opportunity to thank you for your support and understanding. Please rest assured are still here for you!

Milton Keynes Veterinary Group Team
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