If you have rehomed your pet privately and the previous owner is unsure of the details, using your search engine type in “Check a Chip” and enter the microchip number to find out which database holds the existing records – this might be Petlog, Identibase, SmartTrac or Pettrac for example.
If you do not have a transfer code you may be asked for other evidence such as an adoption certificate or letter from the previous owner. In the absence of such evidence the host database may not change the details for 28 days whilst they attempt to contact the registered keeper to verify the change of keepership. Set yourself a reminder for 29 days – “Have I received confirmation that my pet’s chip has been registered to me?” There may be a charge for changing details, depending on the database.
NEVER GOOGLE THE QUESTION “HOW DO I CHANGE MY PET’S CHIP DETAILS” OR SIMILAR AS YOU COULD FALL VICTIM TO A SCAM
This may bring up a company who have paid Google to be top of any searches, who will charge you £15 but only that single database will hold your details – none of the National databases interface with them and so will only have the old details. No vets, rescue or other authority will ever find your new details – the chip details will be deemed “out of date” and there will be no way of reuniting you with your pet!
If you have any questions or are concerned your details are out of date, please speak to our reception team and we will be happy to help